Privacy Policy, Terms and Conditions, and Refund Policy

Privacy Policy

At flyright.org, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information is received and collected by flyright.org and how it is used.

To make this notice easy to find, we make it available throughout our website in the footer links and on our subscribe forms.

What information do we collect?

We collect information from you when you register on our site by placing an order, submitting your email address to obtain some information, or filling out forms such as the contact forms that are throughout the site.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, or phone number, and other pieces of personal information.

You may, however, visit and browse our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience - Your information helps us to make purchasing a product more personal.
  • To improve customer service - Your information helps us to be more effective in our response to your customer service requests and support needs.
  • To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the free or purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We are hosted on a secure server and all sensitive credit card information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database. The data can only be accessed by those authorized with special access rights to such systems, and they are required to keep the information confidential.

After a transaction, your private information and credit card information will not be stored on our servers.

Do we use cookies?

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow this in your browser settings). Cookies enable a site's or service provider's systems to recognize your browser and capture and remember certain information. This enables a more customized browsing experience when visiting a site and can prevent site visitors from having to manually customize their site experience on each visit.

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools to our customers and visitors in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties any of your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act) and we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Newsletter

By becoming a customer or volunteer of Fly Right Ministry, by either purchasing a product or service or signing up for a free downloadable product, you acknowledge and agree to be signed up for our newsletter which will be sent to you occasionally for either bug releases, new features, special promotional offers, or when new items are released. You are free to opt-out at any time by clicking on the link provided in the newsletter. We do not give your email or personal information to any third-party companies.

Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

Contacting Us

If there are any questions regarding this privacy policy or would like to have your data and subscription information removed, you may contact us by email at info[at]flyright.org.

Delivery

When will I get my order?

Usually, it takes 3-7 days to fulfill an order, after which it's shipped out. The shipping time is normally 3-4 business days, so overall, allow about 1-2 weeks to get your order.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor's, get in touch with us at info[at]flyright.org with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You'll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info[at]flyright.org.

I received a wrong/damaged product, what should I do?

We're so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info[at]flyright.org within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.

We'll get back to you with a resolution as soon as possible!

Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product has been received.

For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date.

Returns

What's your return policy?

We don't offer returns and exchanges, but if there's something wrong with your order, please let us know by contacting us at info[at]flyright.org!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info[at]flyright.org with photos of wrong/damaged items and we'll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you're unsure which size would fit better, check out our sizing charts-we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that's the case, please let us know at info[at]flyright.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we'll send you a new one, or issue a
refund!

These policies were last modified on 06/10/2021.

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